Faq

We take reasonable care to make our site secure. We accept payments by Visa, Mastercard, American Express, Afterpay & Zippay (in Australia) or PayPal. Payment will be debited and cleared from your account upon order of your Kip&Co product. For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service. For more information on Zip head to https://kipandco.com.au/pages/zip-own-it-now-pay-later

Prices are listed in AUD on www.kipandco.com.au Prices are listed in USD on www.kipandco.com

Kip&Co has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email hello@kipandco.com.au with any queries. We are often unable to assist simply due to the speed at which our warehouse usually processes orders.

We sure do! You can buy gift voucher online here - for Australia or the USA.

To be get VIP access to offers, and behind the scenes goss on upcoming promotions and launches, join the squad and become a Dream Team member! To find out more perks click here.

You can also sign up for our newsletter and social media platforms and get exclusive offers, and subscriber sale previews. Only the good stuff. Pinky swear!

Click here to subscribe and also follow our socials links!

All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

Unfortunately we are unable to offer gift wrapping at this time - it’s just not something our warehouse is set up to do. We do, however, offer the opportunity for you to add a gift card and message at checkout for a small fee. Invoices and prices are never included in orders sent, as we do not add invoices to the physical parcel.

Click here for Shipping information.

To find an area’s Traditional Place name, you can get in touch with the Aboriginal and Torres Strait Islander Councils of Cultural Centres in your locality, or you can check out the  AIATIS map which shows the general locations of larger group of people.

For a full list of Countries and shipping prices, please check our shipping and returns page.

From Kip&Co US: kipandco.com
We ship within the USA & Canada.

Contact us on hello@kipandco.com.au asap! Our team will try to intercept your order before it leaves our warehouse to update your address. If it's already left, we can try a redirect with Australia Post but sometimes we may have to wait for it to be returned to sender.

Sorry, we’re an online business so you need to follow the online returns process. Click here for Returns information.

You can ship a gift direct by selecting ship to a different address at the checkout. We do offer for an extra cost, the option to select a gift message to go with your order. This is displayed in your cart before checkout as an option. All of our orders are paperless and no tax invoices are included. Unfortunately, we do not offer gift wrapping on our orders.

Before initiating a return, please make sure that your item qualifies (for example, there are no returns on items purchased on sale unless they're faulty).

If your item qualifies, and it's a change of mind return or exchange, you'll also need to cover return postage and the postage to ship your order out again. Click here for more detailed Returns information.

We're sorry to hear that! Please take a photo of the issue and then email us at hello@kipandco.com.au so we can assist. More detail here for Returns information.

No, we don't offer returns or exchanges on items bought on sale.

We design to standard Australian sizing. However, we include size charts with all clothing items, which you can check at an individual product level.

Our range is based on standard Australian bedding sizes.

We take time with each of our suppliers to determine the best possible care instructions for each item. It’s important that you take the time to read an follow those instructions to ensure the longevity of your Kip&Co goods. These can be found on the product label and on the individual product listings online.

We strongly recommend you cold wash colourful items separately first and do not leave items sitting wet in the machine.

Additionally, items left in the sun for prolonged periods - whether on the line or in direct sunlight inside - might fade.

We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

You may have experienced pilling and general fluff sneaking into your bedroom if you’ve ever owned velvet. It is normal for your velvet to pill because it is a pile fabric. It’ll become less with each wash over time and you can minimise the duration of the pilling by giving it a good shake outside, washing it inside out and then the correct way, and if you’re tumble drying, be sure to empty your filter prior to and after your velvet goes through. Eventually you’ll have no fluff at all. We can promise you that because we all have lots of velvet we love and cherish ourselves! We promise it doesn’t mean it’s faulty.

We’re on it! Over the last few years we’ve been working hard to find the perfect linen. We use French flax linen because it's the best quality in the world and we’re really happy with our current feel - it’s pre-washed so it has that beautiful buttery feel and will continue to soften over time. If you haven’t tried our linen for a while, give it a go - you won’t be disappointed!

Totally up to you! On average, Australians change their sheets weekly, but it all depends on how you use them (wink wink), where you live, if you have pets etc.

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Kip&Co, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

We have a dedicated team of suppliers, each of them hand selected by Kate, Hayley and Alex. To become a Kip&Co supplier, you must meet our responsible sourcing requirements (see more on Our Ethos page) which set out expectations on safe and fair working conditions, integrity and transparency in dealings, and improved environmental outcomes. Suppliers are audited on a biennial basis and Kate, Hayley and Alex visit them in person.

The vast majority of our suppliers are based in India, using locally grown, woven and dyed fabrics. The suppliers are all family run businesses, and many of them have been with Kip&Co since we started in 2012. Our linen is French Flax, grown in France, but woven and dyed and manufactured in India. Our apparel is made in China, consistent with the specialty skills developed there. We use a range of fabrics for apparel which change season to season. For information on a particular fabric's origin, please email hello@kipandco.com.au- we're more than happy to talk fabric any day of the week! That's our happy place.

We have updated our loyalty program with more perks! 

The more you shop, the more points you earn. We have three tiers for our Dream team members, the more or less you spend will determine which tier you sit within, each tier has different perks and promos! 

You can earn points to spend in many ways, including every time you shop. For more information on our Dream Team Loyalty program, and how to earn & spend your points visit our Rewards page for more. 

Unfortunately, you cannot use points on a bed bundle. However, You can earn points when buying a bed bundle, but you can't use points or vouchers when to purchase one, as the bundle is already at a discounted price.

We're here to help! If you are still looking for answers to your Dream Team questions, please head to our Dream Team Page.

Or please send your questions to: hello@kipandco.com.au

You can build the bed of your dreams and save 15% on 3 items and 20% on 4+ full priced bedding items. Mix and match Kip&Co original designs across organic cotton, French flax linen, Mulberry silk, velvet and more! Sweet dreams and sweet savings are just a bundle away. Make my bed

Your core bundle essentials are a quilt, pillowcase and flat or fitted sheet. These three items can be selected to make a bundle giving you 15% off.

But wait, there's more! You can then add up to 3 more full price bedding products (extras) to get 20% off your entire bundle. 

Note: Only full price products can be included in a bundle.

-Only full priced items can be included in a bedding bundle. 

-No further discounts apply to any bed bundle, so you cannot use codes, vouchers or loyalty points on orders that contain a bed bundle.

-You must have a minimum of three items to quality for the first bundle discount level of 15%. 4-6 items will automatically make all items in the bundle 20% off.

-The bundle discount will only be applied if you use this bed bundle tool to build it. 

Have any other questions? Please reach out to our team on hello@kipandco.com.au.

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us athello@kipandco.com.au.

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@kipandco.com.au.bWe will do our best to respond within one business day Monday - Friday AEST. If you’re based outside of Australia, please note our customer service team is based in Melbourne, Australia and will respond during the Australian business day. During sale times, we may take 2-3 days to get back to you, as there is often a large volume of enquiries.

We’re always happy to get your email but don’t have a contact phone number.

Zip is perfect for everyday purchases and offers the ability to transact just about everywhere, so you can manage all your expenses in one place and repay on a schedule that suits you.

To shop instore, Zip Pay users can tap to pay at checkout.^ To get started with tap to pay, simply navigate to the Zip app and click on the pay tab in the bottom menu. From there, you can follow the prompts to set up your card and add it to your Apple Pay or Google Pay wallet.

To shop online, use the Zip mobile app and generate a single-use card at the checkout anywhere Visa is accepted.

See the full list where you can shop with Zip: https://zip.co/au/shop

Shop everywhere online where Visa is accepted with Zip's single-use card feature on the Zip mobile app.^ Or shop anywhere instore you see Zip at checkout - we're partnered with 40,000+ retail stores.

Additionally, you can use your Zip account to pay BPAY bills and buy gift cards for food, fuel and subscriptions.

Repayments are automatically direct debited from the payment method that you added when you created the account. You can change the payment method at any time and the frequency of your payments to weekly, fortnightly or monthly as long as you're covering the minimum monthly repayments. Choose what works best for you.

With Zip Pay a $9.95 monthly account fee applies, we will waive the fee if you pay your statement closing balance in full, by the due date.

With Zip Money a $9.95 monthly account fee applies which is waived if you have nothing owing.

*Zip Pay - Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we’ll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit check. Other charges may be payable. T&Cs apply.

*Zip Money - Interest free term subject to minimum spend and promotional partner offer. Available to approved applicants only and subject to completion of satisfactory credit check. Instalment plan splits eligible purchases of $300 and above into equal repayments within the interest free period. The repayment advertised will repay the transaction balance within the interest free period. A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers. Minimum monthly payments are required -paying only the minimum monthly repayment may not necessarily repay a purchase within the interest free period. Any balance outstanding at the expiry of the interest free period will be charged at the applicable variable rate. The applicable standard variable rate is 25.9% per annum, as at 1 May 2023. Interest, fees and charges are subject to change. Terms & conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.

If you return goods to a retailer and they agree to a refund, your Zip account will be credited with the agreed refund amount. The funds will then be put towards your owing balance or depending on the refund amount your account may be placed in credit.

We sure do! Launched in late 2023, you can create and share a registry for your most important occassions, from a wedding registry or a baby registry through to a birthday registry. Learn more here