Shipping & returns

We usually dispatch orders within 1–2 business days.

During busy periods, such as sales or public holidays, dispatch may take a little longer — up to 5–10 business days. 

Rest assured, our warehouse team is working as quickly as possible to get your order on its way.

Please note:

• We are unable to offer same-day dispatch
• Express Post is not available during large sale events or stocktake periods

Once your order has left our warehouse, delivery within Australia generally takes 2–8 business days, depending on your location.

For Express Post orders (when available), delivery typically takes 2–3 business days from dispatch.

Thank you for your patience and understanding.

We usually dispatch international orders within 2–4 business days.

During busy periods, such as sales or holidays, dispatch may take up to 5–10 business days. 

We appreciate your patience while our team works through higher order volumes.

Please note:

• We are unable to offer same-day dispatch

Once dispatched from our Australian warehouse, international delivery generally takes 5–15 business days, depending on:

• Your shipping destination
• The carrier selected at checkout

Estimated delivery timeframes will be shown at checkout wherever possible.

Australia

Free Standard Shipping with Australia Post on orders over $100 AUD

$10 AUD Standard Shipping with Australia Post

$20 AUD Express Post with Australia Post

New Zealand

$20 AUD for orders under $860AUD – Australia Post Standard

$30 AUD – DHL Express

United States

$45 AUD –  Australia Post Economy

$30 USD - DHL Express 

Canada

$20 AUD – Australia Post Economy

$30 AUD – DHL Express

United Kingdom

$45 AUD for orders under $270 AUD – Australia Post Economy

$85 AUD - DHL Express

Europe

$25 AUD for orders under $250 AUD – Australia Post Economy

$45 AUD - DHL Express 

Please note: We do not ship to Ireland

Asia

$85 AUD – DHL Express

All Kip&Co orders are shipped from Australia and our products are sourced from all over the World.

At checkout, duties, taxes, and customs charges (where applicable) are calculated automatically based on your shipping destination and clearly displayed in your order summary before you complete payment.

Kip&Co operates on a Delivered Duty Paid (DDP) model. 

This means:

• Any applicable import duties and taxes are paid upfront at checkout
• There are no surprise charges on delivery
• Your order will not be held by customs awaiting payment

Please note:

• Duties and taxes are non-refundable
• The total shown at checkout represents the final landed cost of your order

If your order has gone missing, please email us at hello@kipandco.com.au so we can resolve this for you. Please note, due to insurance limitations, if your parcel is lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order. Kip&Co does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.

Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

All orders with Kip&Co are subject to product availability. If an order is received that cannot be filled, we will issue you a refund for that item. Items in a cart or wish list are not reserved.  

Customers will receive a tracking number as part of our dispatch email, which you can use to track the progress of your order. In the interests of keeping your order as safe as possible, Kip&Co does not offer 'safe drop or authority to leave' as a delivery option as we’ve found this method of delivery very unreliable, regardless of the name of the service!

Kindly note that Australia Post has updated their delivery notification system! No more searching in your mailbox for "Sorry we missed you" cards. Instead, keep an eye on your inbox for an email or SMS notifications.
You can also stay in the loop by downloading the AusPost app!

Hey there! At Kip&Co, we ship all our online orders using Australia Post, which hooks us up with international postal services.

How It Works: When we send out your order, Australia Post kicks things off and then hands it over to your local postal service for delivery.

In the United States: Once your package hits the US, USPS takes over to get it to your door. To track it within the US, just pop your tracking number into the USPS website.

In the United Kingdom: When your package arrives in the UK, Royal Mail takes charge of delivering it. To track it within the UK, use the Royal Mail website with your tracking number.

Due to size, weight, or handling requirements, some items are not available for international delivery. 

These may include:

• Rugs
• Lamps
• Mattresses
• Other oversized or bulky items

Availability will be clearly indicated on the product page and/or during checkout.

If for some reason you are not happy with your Kip&Co goodies, and your purchase wasn't made during a sale period, you are eligible for either a refund, exchange or store credit pending your return meets our return conditions.

We accept returns 30 days days from when your order was placed.

Conditions:
Your goods must be unwashed, unused and in original product packaging with tags intact. You will be required to cover the cost of return postage. If you are returning for a refund or store credit, your initial postage fee will not be refunded or included in the credit note. If you are returning for exchange you will also need to pay postage on the new order.

We cannot offer returns, exchange or refunds on:

- Items that are marked down or are purchased during a sale or offer event

- Gift vouchers

- Personalised Products

- Perfume

- Items purchased from a Kip&Co stockist. You'll need to contact the store directly

- Due to hygiene standards we do not offer returns on any underwear or swimwear unless deemed faulty

- Products that are damaged upon opening or damaged through unreasonable wear and tear

- Kip&Co does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’

If your return meets the conditions outlined above, then please lodge your return via our dedicated Kip&Co Australia Post Returns Portal.

If your return does not meet the conditions, and you send your item and it does not meet the requirements, you will not receive a refund or store credit.

If you are outside Australia, please contact hello@kipandco.com.au

We take our product quality seriously at Kip&Co.
In the unlikely event your item has a fault, please contact us at hello@kipandco.com.au to explain the issue. We also ask that you send photographs to show us the problem.

Should the item be deemed faulty, we'll refund, exchange or replace the item free of charge and cover the postage to get the item to you. We may also ask you to return the item and we'll cover the cost of the postage.

Very occasionally our hardworking warehouse team make a mistake. If you've received the wrong item, please contact as at hello@kipandco.com.au. We'll send you out the correct item asap and we kindly ask that you retun the wrong item and we'll cover the cost of the postage.

If we need to process a refund for you, please allow 10 business days for the funds to be returned via our payment partners

We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers and phones. Exchanges for discrepancy in colour will be treated as a Change of Mind (details above) and our standard refund and exchange terms apply.

We would love if you could make note the traditional place name of the land you reside on, within your return label. This is a way for us celebrate Indigenous culture and show our respect for the many traditional lands of Australia. It’s an important practical opportunity for us all to pause and learn about our traditional lands as part of our every day lives.To find an area’s Traditional Place name, you can get in touch with the Aboriginal and Torres Strait Islander Councils of Cultural Centres in your locality, or you can check out the  AIATIS mapwhich shows the general locations of larger group of people.