Frequently Asked Questions

We accept payments by Visa, Mastercard, American Express, Afterpay & PayPal. Payment will be debited and cleared from your account upon order of your Kip&Co product. For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service.

Prices will be shown in your currency! Please note, if your VPN is on, prices will show based on your IP address.

Kip&Co has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email hello@kipandco.com.au with any queries. We are often unable to assist simply due to the speed at which our warehouse usually processes orders.

We sure do! You can buy gift voucher online here!

To be get VIP access to offers, and behind the scenes goss on upcoming promotions and launches, join the squad and become a Dream Team member! To find out more perks click here.

You can also sign up for our newsletter and social media platforms and get exclusive offers, and subscriber sale previews. Only the good stuff. Pinky swear!

Click here to subscribe and also follow our socials links!

All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.

Unfortunately we are unable to offer gift wrapping at this time - it’s just not something our warehouse is set up to do. We do, however, offer the opportunity for you to add a gift card and message at checkout for a small fee. Invoices and prices are never included in orders sent, as we do not add invoices to the physical parcel.

Click here for Shipping information.

To find an area’s Traditional Place name, you can get in touch with the Aboriginal and Torres Strait Islander Councils of Cultural Centres in your locality, or you can check out the  AIATIS map which shows the general locations of larger group of people.

For a full list of Countries and shipping prices, please check our shipping and returns page.

Contact us on hello@kipandco.com.au asap! Our team will try to intercept your order before it leaves our warehouse to update your address. If it's already left, we can try a redirect with Australia Post but sometimes we may have to wait for it to be returned to sender.

Sorry, we’re an online business so you need to follow the online returns process. Click here for Returns information.

You can ship a gift direct by selecting ship to a different address at the checkout. We do offer the option to select a gift message to go with your order. This is displayed and checkout! All of our orders are paperless and no tax invoices are included. Unfortunately, we do not offer gift wrapping on our orders.

Before initiating a return, please make sure that your item qualifies (for example, there are no returns on items purchased on sale unless they're faulty).

If your item qualifies, and it's a change of mind return or exchange, you'll also need to cover return postage and the postage to ship your order out again. Click here for more detailed Returns information.

To make your Christmas gifting as stress-free as possible, we’re offering extended returns until 31 January 2026.

Orders placed between 11 November and 31 December are eligible for our extended Christmas returns, as long as they meet our standard returns criteria.

Before lodging a return, please ensure your item qualifies:

Full-priced items may be returned for an exchange or store credit.

Sale items (including items purchased during promotions or markdowns) are not eligible for return unless the item is faulty.

For change-of-mind returns or exchanges:

Customers are responsible for return shipping costs, and

Any postage costs associated with sending a replacement order out.

Happy gifting and happy shopping! ✨

If your return meets the conditions outlined above, then please lodge your return via our dedicated Kip&Co Australia Post Returns Portal.

If your return does not meet the conditions, and you send your item and it does not meet the requirements, you will not receive a refund or store credit.

If you are outside Australia, please contact hello@kipandco.com.au

Please note that it may take up to 2 weeks for your return to be processed once it arrives. 

You’ll receive an email confirmation as soon as your return has been processed. 

Please allow up to 10 business days for the refund to appear in your account, depending on your banking institution.

We're sorry to hear that! Please take a photo of the issue and then email us at hello@kipandco.com.au so we can assist. More detail here for Returns information.

No, we don't offer returns or exchanges on items bought on sale.

We design to standard Australian sizing. However, we include size charts with all clothing items, which you can check at an individual product level.

Our range is based on standard Australian bedding sizes.

We take time with each of our suppliers to determine the best possible care instructions for each item. It’s important that you take the time to read an follow those instructions to ensure the longevity of your Kip&Co goods. These can be found on the product label and on the individual product listings online.

We strongly recommend you cold wash colourful items separately first and do not leave items sitting wet in the machine.

Additionally, items left in the sun for prolonged periods - whether on the line or in direct sunlight inside - might fade.

We take all measures to ensure the product image is colour matched. Please use the product image on our website as a colour reference, however we note that there are variances between colour settings on individual computers. Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.

You may have experienced pilling and general fluff sneaking into your bedroom if you’ve ever owned velvet. It is normal for your velvet to pill because it is a pile fabric. It’ll become less with each wash over time and you can minimise the duration of the pilling by giving it a good shake outside, washing it inside out and then the correct way, and if you’re tumble drying, be sure to empty your filter prior to and after your velvet goes through. Eventually you’ll have no fluff at all. We can promise you that because we all have lots of velvet we love and cherish ourselves! We promise it doesn’t mean it’s faulty.

We’re on it! Over the last few years we’ve been working hard to find the perfect linen. We use French flax linen because it's the best quality in the world and we’re really happy with our current feel - it’s pre-washed so it has that beautiful buttery feel and will continue to soften over time. If you haven’t tried our linen for a while, give it a go - you won’t be disappointed!

Totally up to you! On average, Australians change their sheets weekly, but it all depends on how you use them (wink wink), where you live, if you have pets etc.

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Kip&Co, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

We have a dedicated team of suppliers, each of them hand selected by Kate, Hayley and Alex. To become a Kip&Co supplier, you must meet our responsible sourcing requirements (see more on Our Ethos page) which set out expectations on safe and fair working conditions, integrity and transparency in dealings, and improved environmental outcomes. Suppliers are audited on a biennial basis and Kate, Hayley and Alex visit them in person.

The vast majority of our suppliers are based in India, using locally grown, woven and dyed fabrics. The suppliers are all family run businesses, and many of them have been with Kip&Co since we started in 2012. Our linen is French Flax, grown in France, but woven and dyed and manufactured in India. Our apparel is made in China, consistent with the specialty skills developed there. We use a range of fabrics for apparel which change season to season. For information on a particular fabric's origin, please email hello@kipandco.com.au- we're more than happy to talk fabric any day of the week! That's our happy place.

We have updated our loyalty program with more perks! 

The more you shop, the more points you earn. We have three tiers for our Dream team members, the more or less you spend will determine which tier you sit within, each tier has different perks and promos! 

You can earn points to spend in many ways, including every time you shop. For more information on our Dream Team Loyalty program, and how to earn & spend your points visit our Rewards page for more. 

Unfortunately, you cannot use points on a bed bundle. However, You can earn points when buying a bed bundle, but you can't use points or vouchers when to purchase one, as the bundle is already at a discounted price.

We're here to help! If you are still looking for answers to your Dream Team questions, please head to our Dream Team Page.

Or please send your questions to: hello@kipandco.com.au

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us athello@kipandco.com.au.

Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at hello@kipandco.com.au.bWe will do our best to respond within one business day Monday - Friday AEST. If you’re based outside of Australia, please note our customer service team is based in Melbourne, Australia and will respond during the Australian business day. During sale times, we may take 2-3 days to get back to you, as there is often a large volume of enquiries.

We’re always happy to get your email but don’t have a contact phone number.